Question 1:
How long does my order take?
All orders will be processed within 1-3 working days and delivered through the whole process tracking express service.
*Please note: due to the global pandemic, some orders are delayed in delivery. The prioritization of medical and other essential supplies, the grounding of almost all commercial flights (which puts great pressure on the transportation options currently available) and a significant reduction in the number of staff may lead to packages arriving outside the specified time limit.
Question 2:
How to view order status?
After the order is issued, you will receive a delivery confirmation email with tracking number to keep track of the progress at any time. You can also use our order tracking page to view the order status. Tracking information may take several days to display. If you don't see any tracking updates (or see "tracking doesn't exist"), don't worry - the system may take several days to update the courier's information.
Question 3:
Can I revise my order?
Once the order is received, all orders will be processed as soon as possible. If you want to change your order, you must contact us immediately.
Your change request must include the following information:
Subject line: order change request
Your order number
The name and e-mail address used to place the order
If your order has been shipped, we will not be able to make any changes because we cannot intercept goods in transit.
Question 4:
If I buy more than one item, will I receive it together?
If there are not many goods, we will pack them in the same box for you. If there are many goods, we will ship them several times in order to deliver the products to you as soon as possible.
Question 5:
What payment methods do you offer?
We accept Paypal
Question 6:
Can I return my items?
If you need to return or exchange goods, you must notify us by email: within 30 days after support@zierso.com receives the package (according to the tracking information). After 30 days, we will no longer provide you with refund or exchange services. To qualify for a return or exchange, your item must be in the same state as when you received it. It must also be in the original packaging.
The following information is required to process your request:
Your order number
The name and e-mail address used to place the order
Reason for return / exchange (and the link of the product you want to exchange in our store, if appropriate)
Please email us the appeal information.
Our customer service team will provide you with relevant information to return your package. All returns are at the expense of the customer and are not within the scope of the 100% refund guarantee. We recommend using a traceable return service. We are not responsible for the loss of the package returned to us.
Question 8:
What if I receive a defective product?
If your product breaks down or receives defective goods, you can contact us by email within 30 days after receiving the package. After 30 days, we can no longer provide you with alternatives. Excluding faults caused by the following reasons:
Improper use, storage or handling of items
Use items in a non designed manner
Damage caused by shock, shock, dust / dirt, humidity, battery leakage, fire, theft, attempted theft, vandalism, corrosion, frost, flood, earthquake, lightning or other adverse weather conditions
Any accidental or malicious damage
Processing your replacement request requires the following information:
Your order number
The name and e-mail address used to place the order
Photo or video evidence clearly showing the fault
If the case is considered valid, we will bear all costs of delivering the substitute as soon as possible.
If the above contents cannot solve your question, you can send it to us support@zierso.com by email, and we will contact you within one working day. Our working hours are 9:00-17:00 from Monday to Saturday.